Contact Nintendo

Contact Nintendo Customer Support [Email, Phone, Address, Chat]

Nintendo offers its customers several ways to get help with resolving both technical and customer service issues. The best way to contact the multinational video game company is to go through Nintendo’s support website where you will be guided through helpful prompts. There, Nintendo provides helpful step-by-step guides that walk you through troubleshooting and problem-solving.

Nintendo of America’s online customer support covers everything from resetting parental control pins and checking repair statuses to Nintendo eShop purchase disputes and error code lookup and much much more.

If you can’t find the answer to your question on Nintendo’s website and you need personalized assistance, the best way to contact Nintendo directly is by phone or by email.

PhonePhone (outside the US and Canada)Text
1-800-255-37001 (855) 548-4693 425-970-9648
EmailLive ChatMail of America
4600 150th Ave NE
Redmond, WA 98052

How to Use the Official Nintendo Support Website

Nintendo Support
© 2023 – Nintendo

Nintendo’s support page can help you troubleshoot and resolve many common issues without having to wait on hold to get in touch with a Nintendo representative. They offer helpful guides that cover issues with all of their systems going back to the Nintendo DS and Wii line of consoles. You can even arrange for a warranty repair all through the online portal. To use the support page, simply:

  • navigate to,
  • select your region from the home page,
  • select the console that you are having issues with,
  • select the issue that you are trying to resolve
  • follow the step-by-step instructions to try and resolve the issue yourself, and
  • if the problem persists, continue to the following customer support options.

Contact Nintendo Customer Support by Phone, Live Chat

If you haven’t been able to resolve your issues by following the support articles on Nintendo’s site, then it’s time to get in touch with a customer service representative. Nintendo employees are standing by to assist customers with the difficult and unique issues that they may find themselves experiencing every day.

If you require timely assistance, then it’s best to call, text, or email. If the matter is less urgent and you have time to wait, then consider the convenience of reaching out by email.

Immediate AssistanceImmediate AssistanceMid-Term Assistance
Call: 1-800-255-3700
Text: 425-970-9648

Nintendo Customer Support Email and DM

To reach out to Nintendo for customer support, you have multiple options. You can send an email to, complete their online form at, or reach out to them on social media through their official social media accounts like Twitter or Facebook accounts.

Be sure to include your name, address, and the product you are inquiring about when emailing, and include your serial number if possible. For urgent matters, it is recommended to use direct email or online form, as social media may not be monitored as frequently.


Nintendo Customer Service Hours of Operation

Nintendo has an incredible history of providing excellent customer service. But, although their customer support line maintains regular business hours, it isn’t open 24/7. To reach one of Nintendo’s representatives for assistance with troubleshooting and resolving technical issues, contact them by phone (1-800-255-3700) or text (425-970-9648).

Their lines are open every day from 6:00 a.m. to 7:00 p.m. PT, excluding major holidays.

Nintendo Customer Support Response Time

Nintendo’s customer support team can often take 48 hours to respond, but response times vary. According to their website, it can sometimes take up to 45 days from the day a request is submitted for a response to be tendered.

There are many factors that influence response time including the time of day you contacted Nintendo, how many tickets they are currently processing, and the nature of your inquiry.

Regardless of how fast you want the process to go, you can always make it go quicker. Therefore, customers should make sure and have your console’s serial number handy so Nintendo of America can help you faster.

Nintendo Support Email

If there is one thing that Nintendo does better than any other video game company, it’s engaging with its fans. They can trace their customer service roots, back to the early days of Nintendo of America and they continue to offer support to Nintendo fans via email to this day.

Here are some additional email addresses for contacting Nintendo about job opportunities and more.


How to Contact Nintendo for Repairs

Setting up an online repair for your Nintendo product is easy. If you are experiencing issues with your system or game, Nintendo can assist you with the repair process. The process is simple and secure, and can be done in a few easy steps.

  1. Troubleshoot and complete the suggested steps that apply to your system and issue.
  2. Log in or create a Nintendo account, or continue as a “Guest”, to securely communicate with Nintendo regarding your repair.
  3. Verify your system’s warranty status by entering the serial number, if applicable.
  4. Add repair and shipping details, as well as any billing information.
  5. Agree to Nintendo’s Online Repair Terms and Conditions.
  6. Click “Continue” to confirm the repair order, and make payment if necessary.
  7. Use the Nintendo Repair Center to manage your repair and stay informed about the repair process.

Final Thoughts

Nintendo provides customer support through its official website,, where users can find helpful guides and troubleshoot common issues for all their systems including the Nintendo DS and Wii. Users can also arrange for warranty repairs through the online portal. If the problem persists, customers can contact Nintendo directly by phone, text, or email for assistance.

Nintendo’s customer service hours of operation are 6:00 a.m to 7:00 p.m PT, except when they are closed on major holidays. It’s also possible to reach Nintendo through its official social media accounts like Twitter, Facebook, Instagram, YouTube, and Twitch. Response time varies and can take up to 45 days from the day a request is submitted.

Who knows, the next time you contact Nintendo, you might get an incredible reply, just like so many fans have received in the past.


What is Nintendo’s customer service number?

Customers in the US and Canada can call Nintendo at 1-800-255-3700 for all of their customer service-related questions.

What is Nintendo’s customer service number for customers outside of the US and Canada?

Customers outside of the US and Canada can call Nintendo at 1 (855) 548-4693 for all of their customer service-related questions.

How can I text Nintendo about customer service-related issues?

Customers in the US and Canada can text Nintendo at 425-970-9648 for all of their customer service-related questions.

How can I live chat with Nintendo customer service?

You can live chat with Nintendo by accessing their customer support page (

What is Nintendo’s mailing address?

You can send mail to Nintendo at:
Nintendo of America
4600 150th Ave NE
Redmond, WA 98052

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